French Customer Service Administrator

Job Title: French Customer Service Administrator

Location: Brighton (Hybrid after training - 3 days per week in office)

Hours: Monday - Friday, 9:00am - 5:30pm

Salary: -25,500 + 5% Bonus + Excellent Benefits

An excellent opportunity has arisen for a French Customer Service Administrator to join one of our longstanding clients, a global business with a vibrant and inclusive culture, in Brighton. This role offers hybrid working once training is completed.

Benefits include:

• 25-30 days holiday plus bank holidays
• 9% Retirement Savings Plan
• Private medical insurance (BUPA)
• Life Insurance & Income Protection
• Company Sick Pay
• Cycle to Work Scheme & Season Ticket Loan
• Employee Discounts

The Role:

• Act as the first point of contact for customers reporting travel-related losses (cancellations, delays, lost luggage)
• Gather and document accurate information to initiate the claims process
• Provide clear guidance on the next steps in the claims journey
• Enter data into internal systems with accuracy and efficiency
• Escalate urgent or complex issues to senior team members
• Ensure high levels of customer service while maintaining compliance with policies and processes

The Requirements:

• Fluent in French and English (written and spoken)
• Strong attention to detail and accuracy in data entry
• Calm and professional phone manner
• Ability to multitask and work in a structured environment
• Computer literate with strong organisational skills
• Team player, motivated to learn and contribute

If you''re keen to join an exceptional team with strong career progression opportunities, apply to this French Customer Service Administrator role below or call Jamie Watson at Clearline Recruitment on (phone number removed) between 9:00am - 5:30pm.