French Customer Service Administrator

Job Title: French Customer Service AdministratorLocation: Brighton (Hybrid after training - 3 days per week in office)Hours: Monday - Friday, 9:00am - 5:30pmSalary: £25,500 + 5% Bonus + Excellent BenefitsStart Date: 17 August 2026An excellent opportunity has arisen for a French Customer Service Administrator to join one of our longstanding clients, a global business with a vibrant and inclusive culture, in Brighton. This role offers hybrid working once training is completed.Benefits include:25-30 days holiday plus bank holidays9% Retirement Savings PlanPrivate medical insurance (BUPA)Life Insurance and Income ProtectionCompany Sick PayCycle to Work Scheme and Season Ticket LoanEmployee DiscountsThe Role:Act as the first point of contact for customers reporting travel-related losses (cancellations, delays, lost luggage)Gather and document accurate information to initiate the claims processProvide clear guidance on the next steps in the claims journeyEnter data into internal systems with accuracy and efficiencyEscalate urgent or complex issues to senior team membersEnsure high levels of customer service while maintaining compliance with policies and processesThe Requirements:Fluent in French and English (written and spoken)Strong attention to detail and accuracy in data entryCalm and professional phone mannerAbility to multitask and work in a structured environmentComputer literate with strong organisational skillsTeam player, motivated to learn and contributeIf you''re keen ..... full job details .....