French and German Customer Service Manager

Job Title: Customer Service Manager (French and German)Location: Lichfield must live within a 45-minute commute and have own transportContract: Full-time, PermanentHours: 8:30am 5:00pm (Mon Thu), 8:30am 4:45pm (Fri)Salary: £40,000 per annumTravel: Occasional travel to sales meetings (around 3 times per year, including potential international travel) A leading organisation is seeking an experienced Customer Service Manager to supervise a busy UK Customer Service team and ensure excellent service delivery to a wide customer base. This role is ideal for a confident people manager with strong communication skills and a background in customer service leadership. You will be responsible for day-to-day team supervision, service quality, process improvements, and complaint management. You will also provide French and German language support to wider customer service functions when required. Key Responsibilities: Lead, support and supervise a team of Customer Service CoordinatorsOversee workflow, service levels, and daily team activityManage escalated complaints and ensure corrective actions are implementedTrain and develop team members, maintaining high performance and capabilitySet objectives, conduct regular 1:1s, and deliver constructive performance feedbackHandle customer communication across phone, email, social media, and messaging platformsEnsure accurate order processing and timely deliveryLiaise with internal departments to resolve operational issuesMaintain CRM systems, ..... full job details .....