Freight Forwarding Administrator

Brook Street Recruitment is delighted to be recruiting on behalf of our Belfast-based client for a Freight Forwarding Administrator to join their busy and growing Commercial team. This is an excellent opportunity for a highly organised and customer-focused individual with experience in freight forwarding, logistics, or transport administration. The successful candidate will play a key role in supporting daily operations, coordinating shipments, managing customer enquiries, and ensuring the smooth movement of goods across international supply chains. Key Responsibilities Shipment Coordination Assist with the planning, scheduling, and coordination of import and export shipments, ensuring accuracy and efficiency throughout the process. Monitor shipment progress and proactively manage delivery schedules to meet customer expectations. Liaise with carriers, suppliers, agents, and customers to confirm transport arrangements and resolve any operational issues. Maintain accurate shipment records and documentation in line with company procedures. Customer Service and Business Support Respond promptly and professionally to customer enquiries via telephone and email. Prepare and provide freight quotations, following up opportunities to secure new and repeat business. Build and maintain strong customer relationships through excellent service and communication. Assist customers with any logistics-related queries, providing timely updates and solutions. Support the preparation of ..... full job details .....