Freight Forwarder

Freight Forwarder - LHR/HARMONDSWORTH - £30k - £33kOperations SpecialistDepartment: OperationsReports to: Operations ManagerAbout the RoleThe Operations Specialist is responsible for the day-to-day coordination and execution of domestic and international freight movements, ensuring shipments are handled efficiently, accurately, and in line with customer requirements.Working closely with customers, suppliers, airlines, hauliers and global partners, the Operations Specialist plays a key role in delivering high service levels while maintaining operational accuracy, compliance and profitability.Key ResponsibilitiesOperational Coordination• Coordinate and manage air, road, courier and multimodal shipments from booking through to delivery.• Liaise with airlines, hauliers, agents, suppliers and customers to ensure smooth execution of shipments.• Monitor shipment progress and proactively manage delays, exceptions and service issues.• Ensure all operational milestones are completed and updated within company systems.• Prepare and process shipping documentation accurately and in a timely manner.• Support time-critical and urgent shipments where required.Customer Service and Communication• Provide customers with shipment updates and proactive communication throughout the transport process.• Respond promptly to customer enquiries and operational requests.• Build and maintain strong working relationships with customers, suppliers and overseas partners.• Escalate service issues where ..... full job details .....