Freight Forwarder

We are seeking an experienced Freight Forwarder to coordinate Sea and Air shipments. Responsibilities include liaising with carriers, preparing shipping documents, ensuring compliance with customs regulations, and providing exceptional customer service.

• Completion of end to end forwarding activities as the individual role requires
• Follow strict and time sensitive SOP’s/KPI’s to ensure compliance
• Work closely with internal and external customers 
• Focus on customer service 
• Use of Next Gen/MS office as requested
• Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
• Month end department compliance
• Customs Entries
• Cost control
• Assist senior forwarders, Supervisor and line manager where required
• Ensure all reports including internal and customer specific are completed within the deadline
• Resolve queries from customers and suppliers
• Ensure Best Practice models are adopted 
• Work closely with the Operations manager for Internal and external rates reviews.
• Remain in contact with customers and suppliers to maintain relationships
• To take part in customer reviews when required to build up visibility and relationships with customers. 
• Assist sales and management with customer development 
• Maintain clean desk policy 
• Operate within companies QA system
• Any other tasks as directed by their Supervisor or line manager

Experience/Skills Required:

· Thorough understanding of customer needs

· Knowledge and experience in of the international transportation and logistics industry, in export Air, Sea or Road operations.

· A knowledge and understanding of financials and impact on business

· A Good knowledge of IT systems and processes used in the transport sector

· Fluent in English, local language and any other languages required for smooth operation of business