Freight Coordinator

We are working with a well-established and growing business to recruit a (Freight and Logistics Coordinator) Key Account Coordinator to join their busy commercial team.This is a fantastic opportunity for someone who enjoys working with customers, building strong relationships and keeping things moving. The business is open to considering candidates with previous sea freight forwarding/import-export experience, but equally, they are happy to train and develop the right person who has the right attitude, customer service skills and commercial mindset.Working closely with customers, suppliers, agents and internal teams, you will play a key role in ensuring customers receive an excellent level of service from enquiry through to delivery. You will need to be organised, proactive and confident communicating with a range of people, whilst maintaining a high level of accuracy.The RoleManaging customer queries via telephone and emailMonitoring and managing a shared inboxProcessing customer bookings and accurately inputting information into internal systemsLiaising with customers, suppliers, subcontractors and overseas agentsPreparing, checking and sending customer documentationProducing bills of lading and providing bill of lading instructionsUnderstanding customer requirements and ensuring these are delivered effectivelyIdentifying opportunities to improve the customer experience and overall serviceManaging your own workload, prioritising tasks and working to deadlinesAbout YouWe ..... full job details .....