https://jobs.co.uk/job/freelance-cx-director-salt--a17260bd-7db6-4db0-b408-08fce027f2c3 RSS feed for Freelance CX Director at Salt. en-gb Thu, 22 Oct 2026 07:02:00 GMT https://jobs.co.uk/job/freelance-cx-director-salt--a17260bd-7db6-4db0-b408-08fce027f2c3 https://jobs.co.uk/job/freelance-cx-director-salt--a17260bd-7db6-4db0-b408-08fce027f2c3 Tue, 20 Oct 2026 11:53:55 GMT Location: London | Salary: 575.00-575.00 Daily | Type: Contract | Freelance CX Director. Personalisation, global luxury brandRemote (UK-based) £575 per day, outside IR35 Start 2 November 2026A global jewellery brand wants its website, app, emails and stores to change based on how each customer shops.This first project is about working out what that looks like, what they can do now, and where they want to get to. You''ll lead the CX side, working with the agency''s strategy director and the brand''s teams around the world.What you''ll be doing:Reviewing the brand''s existing adaptive and personalisation workCo-leading 6-8 stakeholder interviewsAuditing 2-3 best-in-class adaptive experiences, in and out of sectorMapping the current customer journey and what can adapt today, where, and by whenCo-designing and running a full-day north star workshopDrafting the definition of adaptive experiences and the key moments that matterWriting the CX sections of the playbackWhat we need:CX experience in personalisation or adaptive experiences across channelsJourney and capability mapping, stakeholder interviews and workshop facilitationYou can translate data and martech (CDP, CMS, CRM) into what the experience can actually doYou spot friction in a journey and t... Contract