Freedom of Information (FOI) and Complaints Manager

Location: Hybrid/Flexible Working Department: Governance Reporting to: Head of Governance Contract: Temporary Duration: 6 months Pay: 18.19 - 20.79 per hour About the Role We are seeking an experienced FOI and Complaints Manager to lead our approach to Freedom of Information requests, government information requests, and complex complaints handling. This is an excellent opportunity for a governance professional who is passionate about transparency, accountability, and delivering exceptional customer service. The successful candidate will provide expert advice and support on Freedom of Information matters, manage complex complaints, and identify opportunities for service improvement. Working collaboratively across the organisation, you will help ensure that information requests and complaints are handled effectively, fairly, and in accordance with relevant legislation. Key Responsibilities Lead the management of Freedom of Information requests and requests for information from government bodies. Provide expert advice and guidance on complaints and third-party concerns. Manage complex complaints and support resolution at all stages of the complaints process. Analyse trends and insights from complaints and information requests to drive continuous improvement. Build and maintain effective relationships with stakeholders across the organisation. Ensure compliance with Freedom of Information, Data Protection, and wider governance requirements. Support the development of ..... full job details .....