Fraud Manager

About the Company

We are an HR Company, supporting our fast-growing partners in digital banking and financial services. With a strong focus on customer experience, innovation, and security, we are committed to maintaining the trust of our users through robust fraud prevention and detection frameworks.

Role Overview

As a Fraud Manager, you will lead a team responsible for identifying, investigating, and mitigating fraud risks across our digital banking products and services. You will play a key role in shaping fraud strategy, implementing proactive controls, and enhancing our fraud monitoring capabilities.Key ResponsibilitiesLead the fraud detection and prevention team, ensuring effective monitoring and investigation of suspicious activities.Develop and implement fraud risk management strategies and policies aligned with regulatory requirements and industry best practices.Utilize data analytics, rules engines, and machine learning models to detect unusual patterns and prevent fraudulent transactions.Collaborate with Product, Engineering, Customer Service, Compliance, and Legal teams to enhance fraud controls across customer journeys.Manage fraud case investigations, reporting, and escalations, ensuring timely resolution and customer impact mitigation.Monitor KPIs and generate regular fraud performance reports for senior stakeholders.Maintain up-to-date knowledge of fraud trends, tools, and threats in the digital banking space.Support the training and development of junior fraud analysts and investigators.Liaise with law enforcement, regulators, and external fraud networks when necessary.Required Qualifications and Experience3–5 years of experience in fraud management, risk management, or a related field, ideally in a digital banking or fintech environment.Demonstrated leadership experience managing fraud teams or projects.Solid understanding of digital payment systems, online banking platforms, and relevant fraud typologies (e.g., account takeover, APP fraud, card fraud).Familiarity with fraud monitoring tools (e.g., Actimize, Feedzai, SAS, ThreatMetrix) and fraud case management systems.Strong analytical, decision-making, and problem-solving skills.Experience working with cross-functional teams in a fast-paced, tech-driven environment.Excellent communication skills, both written and verbal.What We OfferCompetitive salary and performance-based bonusHybrid working model / Flexible hoursOpportunities for professional growth and developmentCollaborative and mission-driven ..... full job details .....