Fraud Customer Advisor

Job Title: Fraud Customer AdvisorLocation: Edinburgh (Gogarburn) - Hybrid working available after training Contract Type: 12-Month Temporary (potential to extend or become permanent) Start Date: June 2026 Pay Rate: 13.75 per hour (up to 16.81 with shift allowance) Hours: 35 hours per week, Monday-Sunday (8:00am - 10:00pm, including bank holidays)OverviewA customer-focused role within financial services, specialising in fraud prevention and customer protection. Responsible for supporting customers who may be at risk of fraudulent activity, delivering high-quality service while ensuring compliance with regulatory standards and internal controls. This role contributes to safeguarding both customers and the organisation from financial crime.Key ResponsibilitiesIdentify and prevent fraudulent activity using risk indicators, internal systems, and fraud detection toolsInvestigate customer cases thoroughly, analysing account activity and escalating complex issues where requiredProvide clear, empathetic support to customers affected by potential fraud, ensuring reassurance and resolutionCollaborate with internal departments and external partners to resolve cases efficiently and accuratelyMaintain accurate records in line with financial services regulations and compliance standardsContribute to continuous improvement initiatives to enhance fraud prevention processes and customer experienceManage a high volume of cases in a fast-paced, target-driven environmentSkills and ..... full job details .....