https://jobs.co.uk/job/fraud-customer-advisor-cca-recruitment-group--5551145f-2d80-4149-ad12-85c2dfcb365d RSS feed for Fraud Customer Advisor at CCA Recruitment Group. en-gb Sat, 25 Apr 2026 14:50:13 GMT https://jobs.co.uk/job/fraud-customer-advisor-cca-recruitment-group--5551145f-2d80-4149-ad12-85c2dfcb365d https://jobs.co.uk/job/fraud-customer-advisor-cca-recruitment-group--5551145f-2d80-4149-ad12-85c2dfcb365d Sun, 19 Apr 2026 23:00:00 GMT Location: Edinburgh | Salary: £13.75 - £16.81/hour | Type: Contract | Job Title: Fraud Customer Advisor Location: Edinburgh (Gogarburn) - Hybrid working available after training Contract Type: 12-Month Temporary (potential to extend or become permanent) Start Date: June 2026 Pay Rate: -13.75 per hour (up to -16.81 with shift allowance) Hours: 35 hours per week, Monday-Sunday (8:00am - 10:00pm, including bank holidays) Overview A customer-focused role within financial services, specialising in fraud prevention and customer protection. Responsible for supporting customers who may be at risk of fraudulent activity, delivering high-quality service while ensuring compliance with regulatory standards and internal controls. This role contributes to safeguarding both customers and the organisation from financial crime. Key Responsibilities Identify and prevent fraudulent activity using risk indicators, internal systems, and fraud detection tools Investigate customer cases thoroughly, analysing account activity and escalating complex issues where required Provide clear, empathetic support to customers affected by potential fraud, ensuring reassurance and resolution Collaborate with internal departments and external partners to reso... Contract