Fraud Advisor

Fraud Advisor - Glasgow (City Park) Full-Time Permanent 26,000 - 28,500Looking to take the next step in your Financial Services career? We''re currently recruiting for a Fraud Advisor to join a fast-paced, supportive team based in Glasgow City Park.As a Fraud Advisor, you''ll play a crucial role within the Financial Services sector, protecting customers from scams and fraudulent activity while delivering exceptional customer service. This is a fantastic opportunity for an experienced Fraud Advisor or banking professional who enjoys problem solving, supporting customers, and making a real impact every day.If you have at least 18 months'' experience within Financial Services or a UK banking environment, this could be the perfect opportunity to grow your career as a Fraud Advisor in Glasgow.What You''ll Be DoingAs a Fraud Advisor, you will:Handle inbound customer calls relating to suspected fraud or scamsInvestigate suspicious transactions and raise fraud casesSupport customers who may be vulnerable or experiencing financial difficultyApprove or decline payments based on fraud risk assessmentsProvide reassurance and guidance to customers affected by fraudEducate customers on how to protect themselves from scamsEnsure all activity complies with Financial Services regulations and internal policiesTake ownership of customer queries and aim for first-call resolutionWhat We''re Looking ForTo succeed as a Fraud Advisor, you will have:Minimum 18 months'' experience within a UK banking ..... full job details .....