Franchise Operating Partner

Overview

Role OVO-View. Team: OVO Solar and Heating. Location: Field based (South). Salary banding: £50,000 - £60,000 + Vehicle Provided. Experience: Expert. Working pattern: Full-Time. Reporting to: Ollie Bolwell, Head of Franchise, OVO Solar and Heating. Sponsorship: Unfortunately we are unable to offer sponsorship for this role.Where you’ll work

You’ll be field based and expected to travel to physically visit Franchisees in your territory regularly (i.e. travel away from home almost every week). This role is South based so you would ideally be based close to London for easy access to East Anglia, South Coast and the South West.This role in 3 words

Business builder, renewables geek, amazing with peopleRole description

We’re building OVO’s decarbonisation business - OVO Solar and Heating, a franchise network of multi-capability renewables installers. Set up within the security of OVO, but given the freedom of a start-up. We want to make a real dent in the renewables landscape in the UK and stitching together the best of local with the benefits of a big company is the way to do that. In this role you’ll be a blend of a Growth Advisor, Performance Manager and Confidante. Franchising is a unique business model where relationships are at the heart of everything. The better your relationships with franchisees, the better they’ll perform. We’re focused on attitude over aptitude - please apply even if you don’t tick every box.Your key outcomes

Franchise Growth and Development: Serve as the primary operational support for franchisees, acting as a trusted advisor and mentor. Guide franchisees in scaling their businesses, improving productivity, and maximizing customer satisfaction.Business and Installation Operations: Ensure adherence to industry regulations, technical standards, and internal operating procedures for all renewable technologies offered (e.g. Solar PV, Battery, ASHP etc). Help franchisees implement and refine processes for site surveys, system design, installation, and commissioning. Help Franchisees build their businesses, including: organisational design and recruitment, Back Office operations, Front Office (marketing and sales) operations.Performance Management: Monitor KPIs including installation throughput, conversion rates, customer satisfaction, and profitability. Responsible for the performance of the franchisees in your patch and governance cadences. Support franchisees with budgeting, forecasting, and commercial decision-making (e.g., pricing strategies, supplier management). Benchmark performance across the network and help underperforming franchisees identify and close performance gaps.Communications and Alignment: Act as the key communication channel between the franchisor and franchisees, ensuring alignment on goals and initiatives. Relay field intelligence and franchisee feedback to help shape central strategy, systems, and support services. Play an active role in new product rollouts and technology updates across the franchise network.Qualifications and experience

Proven experience in a field-based role supporting SME operators, ideally within franchising or trade-based industriesBackground in or familiarity with renewable energy technologies (especially Solar PV, batteries, heat pumps, EV charging)Strong commercial acumen and experience supporting business owners in sales growth and operational improvementExcellent communication and interpersonal skills with a strong coaching and mentoring approachExperience working with KPIs, financials, and business planning toolsSolid understanding of technical compliance, installation workflows, and the renewables customer journeyAbility to manage a geographically dispersed network of franchisees with autonomy and initiativeUnderstanding of UK renewables regulations (e.g., MCS, RECC, DNO, G98/G99 compliance)What’s in it for you

We’ll pay you between £50,000 - £60,000, depending on your specific skills and experience. We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission. You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. We\''ll give you 9% Flex Pay on top of your salary – 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we\''ve put at the heart of our offering, add to your pension or even take it as cash.Here’s a taster of what’s on offer:34 days of holiday (including bank holidays).Health benefits including healthcare cash plan or private medical insurance depending on career level, critical illness cover, life assurance, health assessments, and more.Wellbeing and lifestyle benefits including gym membership, travel insurance, workplace ISA, will writing services, dental insurance, extra holiday buying, discount dining, home and tech loans, and charitable giving options.Home benefits including up to £400 towards any OVO Energy plan, plus discounts on solar, smart thermostats and EV chargers.Commuting benefits including deals on ultra-low emission car leasing, cycle to work scheme, and public transport season ticket loans.Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.Oh, and one last thing... We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from ..... full job details .....