Framework Assistant / Administrator

Framework Assistant / AdministratorContract: 12-month fixed-term contractThe RoleWe are looking for a Framework Assistant to provide proactive, high-level support to legal departments, taking ownership of key client frameworks and helping to deliver an exceptional level of service.Reporting to the Framework Manager, you will play a central role in managing allocated frameworks, associated client accounts and service levels. You will work closely with the framework team, fee earners, central teams and external clients to ensure internal and external client expectations are consistently exceeded.Key ResponsibilitiesReview Framework Agreements to identify and document client-specific protocols and processes.Implement guidance and training for support teams and monitor ongoing compliance.Manage and submit regular management information (MI) reports.Coordinate responses across multiple departments and produce reports assessing service levels and performance against KPIs.Analyse and interpret complex data, including contract documentation.Support the management of revenue for key clients and assist with the billing process.Provide high-level revenue updates, including processing rebates where required.Support the coordination of client audits.Use IT systems to generate reports, formatting and editing information as required.Produce accurate, professional documentation and client communications to the highest standard.Build and maintain effective relationships with internal teams ..... full job details .....