FPS Operations Manager Band 6

Closing 23 rd September at 2pm FPS Operations Manager Band 6 Franklin Street, Belfast Temporary (Until 21/12/2026) £19.78 per hour 37.5 hours per week Main Purpose The jobholder will provide high quality support to the FPS Senior Manager in the daily management of FPS payment and business operations to ensure the delivery of high-quality business/payment services for Family Practitioner Services contractors. He/she will provide support and advice in the operational management of all directly managed business, payment and external customer-facing Web services within Family Practitioner Services. The post-holder will deputise for the relevant senior managers in the FPS business areas and will be central to the effective delivery of a team''s business area objectives. Main Roles and Responsibilities Service Delivery •Ensure the development of, and lead on, innovative and effective systems and procedures to ensure that FPS is entirely customer-orientated, providing a centre of excellence for customers. •Contribute to the operational day to day management of all directly managed business, payment and internal/external customer-facing payment systems within Family Practitioner Services •Identifies key development areas for FPS based on customer demand, service performance and external benchmarking •Contribute to the development of strategies, policies and initiatives to sustain the continuous improvement of all services provided by FPS. •Contributes to the ..... full job details .....