Former Tenant Collection Officer

Key responsibilities:

• Proactively manage a caseload of former tenant arrears.
• Contact former tenants to negotiate repayment agreements, investigate account histories and raise adjustments where needed
• Prepare cases for escalated action including tracing, debt collection referrals, and legal action.
• Maintain accurate case notes within housing management systems
• Signpost customers to debt advice and ..... full job details .....