Former Tenant Arrears Officer

The Former Tenancy Arrears Officer is responsible for recovering outstanding debts from former residents, managing repayment arrangements, tracing debtors, and taking appropriate legal action to maximise income recovery for JRHT. The role works closely with residents, Housing Officers and support agencies to deliver effective debt recovery while providing a high standard of customer service and support.

Client Details

At Joseph Rowntree Housing Trust (JRHT), we''re not just offering jobs - we''re building a community of passionate people who want to make a real difference. Whether you work in housing, care, or a supporting service, you''ll find a purpose driven organisation where your ideas are welcomed, your development is supported, and your impact matters. We have 2,500 properties across Yorkshire and the North East, with our head office being based in York and offer an agile working model.JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well-managed communities, prioritising those in greatest need. We''re proud of our values-driven culture. We believe in trust, care, and making a meaningful difference in the lives of our residents and each other. At JRHT, you''ll find a workplace where you can be yourself, feel part of something bigger, and do work that means something.

Description

• Manage and recover former tenant arrears, including rent, service charges and rechargeable repairs.
• Negotiate affordable repayment plans and maintain regular contact with former residents.
• Trace former tenants using appropriate methods to maximise debt recovery.
• Prepare cases for legal action and support debt recovery through court processes where necessary.
• Work closely with Housing Officers and Money & Benefit Advisors to improve collection rates.
• Provide advice and signpost residents to internal and external support services.
• Maintain accurate records and customer information on housing management systems.
• Monitor arrears performance and ensure compliance with policies, procedures and data protection requirements.

Profile

• Experience in housing income management, arrears recovery or debt collection.
• Strong communication and negotiation skills, with the ability to manage difficult conversations professionally and empathetically.
• Knowledge of social housing legislation, tenancy agreements and debt recovery processes.
• Experience preparing cases for legal action, including court proceedings and County Court Judgements (CCJs).
• Ability to build positive relationships with residents, colleagues and external agencies.
• Strong organisational skills with the ability to prioritise workloads and meet deadlines.
• Excellent attention to detail and experience maintaining accurate records and customer data.
• A proactive and solution-focused approach, with a genuine commitment to supporting residents while maximising income recovery

Job Offer

• -31,000 Salary
• Agile & flexible working model
• Excellent Pension Scheme with a 6% employer contribution, plus Death in Service.
• 33 days paid holiday including bank holidays with the option to buy or sell more.
• Wellbeing Hub, face-to-face counselling, access to staff network groups and an Employee Support Programme offering confidential support 24/7, 365 days a year.
• Cost of living support with discounts and vouchers with 800+ retailers, utility services and supermarkets via the Rewards Portal.
• Emergency Leave, Carers Leave and enhanced new-parent and adoption pay.
• Health Care Cash Plan and gym membership discounts.
• Free on-site parking, Season ticket Travel Loan and a Cycle To Work Scheme.