Forecasting Associate - Operations/Contact Centre

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireForecasting Associate - Operations/Contact CentreAbout this roleThis is an exciting opportunity to join an established team producing demand forecasting for our Customer Operations. Right now is a great time to be joining as we''re in a period of exciting business growth and change, we are also exploring the use of new forecasting tools and streamlining how we work, So If you are experienced in using tools and techniques to manipulate data within a Forecasting and Planning setting, then please read on!You''ll be responsible for forecasting demand for a specific area within the operation, with all models/workstreams being divided between the team, you will be able to focus your attention to one specific line of business, becoming the SME for that area, having the opportunity to lead work with stakeholders and data to make recommendations that drive forecast accuracy and deliver staffing plans that allow us to meet our servicing targets.Given our global servicing footprint, you''ll be working closely with a number of teams across the business, including; service delivery, strategy, change management, marketing and finance so communication is key to this position as well as the ability to work with data.What You''ll doProduce medium and long term customer demand forecasts, both for contact centre and back office operationsLead monthly meetings for your area of responsibility, reviewing performance and ..... full job details .....