Food Sampling and Customer Experience Facilitator

Food Sampling and Customer Experience Facilitator

Location: Perth, Scotland

Contract Type: Fixed Term Contract (12 months)

Hourly Rate: -13.63 - -14.44 (depending on experience)

Working Pattern: Full Time (between 14 - 37.5 hours per week)

Driving Required: Yes - Own car is required - (mileage reimbursed)

About the Role

Are you passionate about food and enjoy engaging with people? If so, we have an exciting opportunity for you! We are seeking a Food Sampling and Customer Experience Facilitator to conduct in-store tasting sessions and interact with customers to gather their feedback.

In this hands-on role, you''ll be preparing delicious food samples, inviting customers to participate in tastings, and collecting invaluable insights to help shape future food products. Each day will bring new experiences and opportunities to meet a variety of customers!

What You Will Be Doing

Customer Experience:

• Engage shoppers and invite them to participate in tasting sessions.
• Guide customers through blind tastings using tablets and simple questionnaires.
• Bring energy, confidence, and a friendly attitude to every interaction.

Food Preparation and Hygiene:

• Prepare, heat, and serve food samples safely.
• Maintain a clean, tidy, and well-organised tasting area.
• Follow all food safety, hygiene, and health and safety guidelines.

Feedback and Admin:

• Capture customer feedback accurately using tablets and spreadsheets.
• Support quality teams with additional tasting or testing activities.
• Assist in setting up and packing down tasting stands and equipment.

Travel and Teamwork:

• Travel to local stores to collect products and attend tasting locations.
• Adhere to all processes, safety rules, and compliance requirements.
• Collaborate closely with colleagues to ensure smooth session operations.

What We Are Looking For:

Essential catering or food hygiene experience.

• Background in hospitality, retail, or food-based roles.
• Confident and comfortable speaking with new people.
• Friendly, approachable, and enthusiastic demeanour.
• Basic food preparation and cooking skills.
• Comfortable using tablets and basic computer systems.
• Ability to stand and stay active during shifts.
• Access to your own vehicle is essential.

What You Get in Return:

• Competitive hourly pay based on your level of experience.
• Flexible working hours that fit around your lifestyle.
• Full training on systems, ways of working, and food safety requirements.
• A supportive and inclusive team environment.
• A dynamic role where no two shifts are the same.
• Opportunity to make a real impact by sharing customer feedback with food teams.

How to Apply

If you love working with food, enjoy engaging with people, and seek a practical, social, and rewarding role, we want to hear from you! Join our Customer Tasting Hub team by applying now!

Generative AI may assist in initial screening for fairness and efficiency, but all final decisions are made by our human recruitment team.

We are committed to an inclusive recruitment process and are a disability confident employer. If you require any adjustments during the application process, please let us know, we''re here to support you!

If you do not hear from us within five working days, please assume your application has been unsuccessful this time.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicity''s, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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