Food and Beverage Supervisor - Newcastle upon Tyne

The VenueA defining landmark of the Northeast, Utilita Arena Newcastle has welcomed millions of fans since opening in 1995. Purpose built for live entertainment, the arena hosts everything from global music icons to major sporting and business events. With a capacity of 11,000, it stands proudly alongside the region''s most iconic sights.The RoleThe FandB Supervisor is responsible for overseeing the daily operations of the food and beverage service areas to our general admission customers, ensuring smooth operations and high-quality guest experiences. This includes managing staff, maintaining service standards, coordinating with kitchen and front-of-house teams, and ensuring compliance with safety and hygiene regulations.We are looking for candidates with pace, passion and personality! Our Casual Supervisors oversee the bars on our concourse that welcomes up to 22,000 people every show night, so having the right energy and attitude is so important.The ResponsibilitiesSupervise and lead a team of servers, bartenders, and other FandB staff to provide excellent customer service.Assign daily tasks and ensure proper workflow during service hours.Provide ongoing training, support, and performance feedback to team members.Ensure staff always maintain professionalism and positive attitudes.Ensure guest satisfaction by monitoring the service quality and responding to any concerns or complaints in a timely and professional manner.Assist in the preparation and delivery of special ..... full job details .....