Food and Beverage Supervisor

TITLEFandB Supervisor 40 hours 5/7REPORTING TOFood and Beverage Manager/Bar Manager/Breakfast ManagerDIRECT REPORTSFood and Beverage AssistantsSUMMARYResponsible for assistance and support to the Food and Beverage Manager, with the responsibility for the day to day running of the FandB services. Ensuring that the hotel values and standards are delivered and profitability achieved. Must be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach. Implements the consistent delivery of the highest level of customer service. Ensures that the department generates a professional impression and ethos to all customers and team members. Participates with action on Customer Service Reports relevant to the department to achieve positive and consistent results. Acts on customer feedback relevant service. This to include customer complaints and compliments.Is aware of budgeted and actual departmental targets. This to include sales, covers, stocks levels and departmental profits. Ensures all the FandB areas are clean, tidy and presentable at all times during the shift.Ensures the team members are well groomed, well presented and wearing the correct uniform at all times.Ensures the Room services to the guest are well presented and supervised. Ensures to follow up and pass the handover from the previous and next shifts.Is aware of and assists with the control of departmental operating costs in line with forecasted ..... full job details .....