FOH Manager - Thetford

Front of House Manager - Thetford -A popular independent garden centre is seeking to appoint a Front of House Manager to lead a team of 20+ and continue the sites reputation for catering excellence!Key Info:Salary: From 32,500 Hours: Permanent, Full Time (Rotered Shift pattern - alternate weekends) Location: Thetford, Norfolk Great staff benefits package (pension, well - being scheme, paid holiday, and lots more!)Purpose: To manage the efficient running of the catering offer on a day-to-day basis To drive the sales and profitability of catering ensuring financial budgets are achieved To evolve and develop the catering offer to a market leading position To ensure the agreed standards are always maintained To work closely with Head Chef to achieve the efficient running of the catering offer on a day-to-day basisRole and Responsibilities: To assist developing, documenting, agreeing, and implementing the catering strategy To proactively serve and help customers in need of assistance, resolving queries/complaints To ensure service times are acceptable with excellent food served every time To ensure high levels of hospitality at all times To manage customer reviews/comments online and in store To ensure food and wages costs are within the agreed budget To drive the marketing and events of the department To ensure the agreed procedures for Food Safety are carried out To provide the team with the guidance and priorities for the business To coach and develop the team to deliver the ..... full job details .....