FNOL Motor Claims Handler

FNOL Motor Claims HandlerManchester City Centre (Office-based)£28,750 + monthly bonus - OTE circa £45k (Top performer earned c£70k in 2025)Flexible Monday-Sunday (rota basis)Contract: Permanent MPJ Recruitment are proud to be partnering with a leading motor claims management company based in the heart of Manchester City Centre. Renowned for delivering comprehensive end-to-end claims handling solutions, our client supports insurers, brokers and private motorists with a strong emphasis on efficiency, exceptional customer service and delivering the best possible outcomes throughout the claims process. This is a fast growing business that has doubled in size over the past 12 months due to organic growth. It''s the perfect time to join as they continue to have exciting growth plans for the rest of 2026 and into 2027. As an FNOL Motor Claims Handler, you will be the first point of contact for customers reporting motor claims. You''ll manage claims efficiently while identifying opportunities to promote repair and related services, supporting both customer outcomes and business performance. Key Responsibilities Handle First Notification of Loss (FNOL) calls from customers and partners Convert inbound claims into repair and additional service opportunities Deliver a high-quality, customer-focused claims journey Provide clear updates and build trust with customers during stressful situations Meet individual and team KPIs, including conversion and revenue targets Ensure accuracy, ..... full job details .....