FM Supervisor/ Help desk

Helpdesk Operator and Trades Team LeaderWork pattern - 5 days on site Environment: University campus / Estates and Facilities Department Reporting to: Maintenance Operations ManagerWe are looking for an experienced Helpdesk Operator and Trades Team Leader to join a busy Estates and Facilities team within a University campus environment.This is a hands-on coordination and supervisory role, ideal for someone with a background in estate maintenance, facilities management, engineering or trades who is confident managing competing maintenance priorities and coordinating multi-skilled operational teams.You will act as a central point between the Estates Maintenance Helpdesk, trade teams and Estates management, ensuring reactive and planned maintenance works are allocated, progressed and completed efficiently.The roleWorking closely with the Maintenance Operations Manager, you will: Oversee the day-to-day operation of the Estates Maintenance Helpdesk. Receive, assess and prioritise reactive maintenance requests. Allocate work through the CAFM system to the appropriate maintenance teams. Coordinate workloads across Electrical, Plumbing, Carpentry and Grounds Maintenance teams. Monitor jobs from initial request through to completion. Balance urgent reactive repairs with planned and preventative maintenance requirements. Support the scheduling and delivery of PPM programmes. Provide day-to-day supervision and guidance to maintenance operatives and technical staff. Monitor outstanding ..... full job details .....