FM Helpdesk Coordinator

FM Helpdesk CoordinatorCentral LondonThe Role:One of London''s prestigious private estates, managing over 1 million sq ft of commercial and residential property in the heart of London is looking for a FM helpdesk coordinator. With nearly a century of history, the estate is renowned for creating vibrant, characterful spaces that blend heritage with modern design.Key ResponsibilitiesTo be responsible for the operation and administration of the FM Helpdesk, ensuring all external (tenant) and internal queries are acknowledged, assigned and resolved in a timely manner. To ensure that all PPM/Reactive and quoted works are scheduled and completed with all subsequent documentation provided.To co-ordinate and manage the FM helpdesk function across the portfolio.To respond and communicate in an effective and timely manner to all issues/queries or task raised by tenants, wider FM Team, contractors/suppliers, Asset Managers or senior management.Advise and guide the Maintenance and Facilities team on the raising and closing of reactive, PPM and scheduled job requests within the FM Helpdesk department. Responding appropriately to emergencies, or urgent issues, as they arise.Ability to assess risk and escalate if deemed necessaryAssist the Facilities team in raising purchase orders and the subsequent processing of the associated invoices at Head Office.Assist the FM admin manager to collate information to produce quarterly reports across various lines.Ability to build strong working ..... full job details .....