FM Help Desk Operative

We''re Virtu Property - specialists in soft services for residential property.Our expert teams deliver high-quality cleaning, caretaking, grounds care, and specialist maintenance to keep properties running smoothly and looking their best.And we''re not stopping there! We''ve expanded to offer tailored residential freehold housing management, and we''re always exploring new ways to innovate and add value for our clients.We have an incredible opportunity for an FM Help Desk Operative to join our Facilities Management team and be the first point of contact for all FM-related queries!As an FM Help Desk Operative, you''ll play a key role in ensuring smooth operations by logging, monitoring, and coordinating maintenance tasks. You''ll deliver exceptional customer service while supporting planned and reactive maintenance across the organisation. This is a standalone role where you''ll have full responsibility for managing the help desk function.What you''ll be doingNo two days are the same, but the tasks below offer a glimpse of what to expect. If you don''t meet every point but believe you have the skills to succeed, we encourage you to apply.Handle FM queries via phone, email, and help desk systems.Log and prioritise maintenance requests, assigning them to the right teams or contractors.Track progress, ensuring jobs meet SLAs and KPIs.Provide timely updates to requestors and escalate issues when needed.Assist with scheduling planned preventative maintenance (PPM).Maintain ..... full job details .....