Floor Supervisor

Floor Supervisor London St Paul''s Salary: £14 per annum SERVICE CHARGETHE BRANDAt F1 Arcade, we''ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1 Arcade venues provide an immersive, state-of-the-art F1 racing simulation experience, gamified for a mass audience, with ''best in class'' hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane We''re looking for a Floor Supervisor to join our team at our St Paul''s Arcade.Supervisor experience in a busy hospitality or competitive socialising venue requird.Key Responsibilities of the Floor Supervisor:• Ensure every guest receives a warm welcome and exceptional service throughout their visit by implementing and upholding service standards to maintain a high level of guest satisfaction.• Engage with guests to assess their experience, address needs, and resolve issues promptly.• Handle guest inquiries, feedback, and complaints professionally to enhance overall satisfaction.• Train, support, and motivate the front-of-house team to deliver outstanding hospitality.• Oversee guest-facing roles, including reception, hosts, and servers, ensuring smooth service, conducting regular meetings/briefings to share guest feedback and updates.• Monitor guest feedback from surveys, reviews, and direct interactions to identify trends, working alongside other ..... full job details .....