Negotiable
Floor Manager- Manchester (New Opening)
What''s in it for you?Weekly PayTeam meal whilst on shift prepared by our chefsSoho Friends Membership50% Team discount on Food and Drink, 7 days a weekTeam Room Rates; Any Bedroom, Any House, $100 a nightHealth Cash Plan (option to add children)Dental Plan (option to add children)Birthday Day OffDiscount on Cowshed products and Soho Home (up to 50%)Free Counselling SessionsCookhouse and House Tonic: Our Cookhouse and Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.Continuous training to develop yourself personally and professionallyExclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
Soho House Manchester
Located in the St John''s area in the heart of the city, Soho House Manchester spans across 5 floors of the former Granada Studios. We have an extensive gym, steam room and sauna, outdoor rooftop pool surrounded by sunbed and a bar, late night bar and live music space. We have casual lounge areas for food and drink on the 8th floor and a members'' restaurant for more formal dining. The house also includes 23 bedrooms on the 6th floor.
The Role...
At Soho House the Floor Manager is responsible for maintaining the food and beverage operation in conjunction with the General Manager and management team. As the Floor Manager, your primary responsibility is to manage a floor team to deliver a successful and efficient service whilst upholding Soho House service standards and creating an approachable yet elevated atmosphere for members, guests and staff. You''ll ensure that members have an enjoyable experience and deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill
Main Duties...Partner with General Manager and management team to develop, enhance and create systems that encourage efficient and effective service standards that elevate members, guests and staff experience.Implement and lead staff training to educate on product awareness to Soho House and Co.''s food program and drink initiatives through story-telling, demos, guest speakers, "Cook House and House Tonic" and "Club School.".Collaborate interdepartmentally to ensure all member and guest experiences are supported by various members of the team and are briefed on expectations to always execute top-notch service.Partake in the recruiting process by identifying talent gaps working with People and Development/Recruitment to attract/acquire talent as well as provide interview evaluation following the interview.Support new hire on-boarding and training to ensure the Food and Beverage (FandB) / Floor team is polished, elevated and approachable.Partner with membership to gather members'' feedback and develop initiatives that address and highlight concerns.Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.Maintain the highest level of appearance at all timesPrepare and monitor rotas for the club staff and reduce unnecessary overtime - work efficiently.Ensure employee compliance with company standards and policies and external regulations
What we are looking for...Up to 1-2 years'' experience in a busy hospitality venue within a management capacityInnovator and influencer with previous experience managing FandB operationsExcellent interpersonal skills and ability to build relationships (internal and external)Strong attention to detailsExcellent customer serviceFluent in EnglishOrganised and reliableAbility to work and maximize relationships within a diverse teamComputer literacy within Opera, Micros and Adaco advantageousFull understanding of local authority requirementsPersonal license holderSIA knowledge, understanding and experience
Physical Requirements:Must be able to seize, grasp, turn and hold objects by handAble to work on your feet for at least 8 hoursOccasionally kneel, bend, crouch and climb as required
Expected working hours for a Floor Manager:Varying shift times across the seven days, to include working evenings, weekends, opens and ..... full job details .....
Negotiable