Floor Manager (30hr PT) - London Soho

Join to apply for the

Floor Manager (30hr PT) - London Soho

role at

Dr. Martens plcDr. Martens is a globally recognisable British brand with a rich heritage. We’re opening a new kind of Dr. Martens store designed to deliver an immersive and elevated brand experience. As Floor Manager (30hr PT), you’ll be the heartbeat of the shop floor, leading by example and coaching in real time to elevate every customer interaction. You’ll be a hands-on leader, energising the team, shaping the customer journey, and ensuring the store feels alive with the spirit of Dr. Martens.At Dr. Martens, we live by our 3 core values — BE YOURSELF, ACT COURAGEOUSLY, SHOW YOU CARE — which underpin the DM Way, our behavioural framework describing the factors that drive success for our people.THE ROLE – Floor Manager (30hr PT) – London Soho

Lead the shop floor with presence and purpose, setting the tone for service, storytelling, and team energy throughout the day.Coach in the moment, guiding Sales Assistants through live interactions, helping them build confidence, skill, and connection with customers.Act as a keyholder and operational lead, ensuring smooth execution of daily tasks and stepping into decision-making when needed.Support brand activations and storytelling, translating campaigns into meaningful customer experiences.Champion operational excellence, from stock handling and replenishment to till procedures and compliance.Create a culture of curiosity and growth, encouraging feedback, celebrating wins, and helping the team evolve with the store’s elevated offering.Your DM Way success factorsDevelop: create an environment that empowers and nurtures future talent by delegating, understanding next generation needs, and ensuring long-term team growth.Lead: set a clear vision with plans and goals, cultivating a high-performance culture that drives positive change and inspires enthusiasm for DM’s future.Explore: place the consumer at the heart of strategy and decisions while analysing market trends and competition relevant to your role.Invent: champion progress, innovation, and change, driving collaboration across teams to enhance effectiveness and implement new ideas.Connect: promote inclusivity and collaboration, build strong internal and external networks, and streamline processes to align cross-functional efforts and drive growth.Influence: communicate difficult messages clearly and assertively, balancing data and emotion to influence and move toward common goals with a compelling vision.Drive: cultivate a culture of entrepreneurial spirit and high performance, inspiring teams to overcome obstacles and deliver results.Organise: balance long-term strategic change with short-term business needs by setting clear roles, expectations, and measures for the team.WHAT’S IN IT FOR YOU?

Bonus incentivesWelcome pair of Docs65% off all footwear50% off all accessories2 paid volunteer days per yearGenerous holiday allowanceMatched pension contributionsComplimentary access to virtual GP via the RetailTrustOpportunities for growthAccess to our Employee Assistance Programme and Mental Health First AidersInterested? Apply now!Dr. Martens is committed to creating an environment where everyone can be their best and bring their authentic selves to work. We encourage applications regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams positively impact our brand and help us speak authentically to our consumers. We strive to develop a business where people can thrive and feel empowered to express ..... full job details .....