Floor Ambassador

Job Description What this job involves: As JLL''s Floor Ambassador for Workplace Experience, you''ll create "Delight" by breeding a customer-centric experience for guests within your assigned portfolio, with a laser focus on providing outstanding workplace experience. You''ll combine strong facilities management expertise with exceptional service delivery, ensuring seamless day-to-day operations while proactively addressing building systems, space functionality, and environmental concerns. You''ll develop a deep understanding of the workplace and surrounding areas, becoming the single point of contact for daily workplace needs on office floors and a trusted counsel to guests. Your FM responsibilities include coordinating maintenance requests, conducting regular floor inspections, managing vendor activities, ensuring compliance with health and safety standards, and resolving operational issues efficiently. This role acts as an embedded point of contact for the Client team regarding workplace activities at a site level, supporting account initiatives by driving consistent implementation and delivery through nudge behaviours. You''ll bridge the gap between occupant experience and building operations, translating technical FM requirements into service excellence. A pivotal aspect of this role is active engagement and interfacing with lines of business and occupants as the ultimate service recipients. You''ll transform the workplace team of the future by fostering all-level ..... full job details .....