Flight Operations Specialist

Job Title: Flight Operations Specialist
Start Date: ASAP
Location: London, Shoreditch
Salary: £30,000 - £35,000 (depending on experience)
Working Pattern: 4 days per week in office (Monday - Thursday, 08:00 - 17:00), 1 day at home

Following successful training and progression within the department, weekend operational cover will form part of the role on a 1 in 4 rota basis, with 2 days in lieu offered.

Requirements (please only apply if you meet these):

• Highly organised with strong attention to detail
• Strong communication skills
• Able to work in a fast-paced, high-performance environment
• Positive attitude and strong work ethic
• Strong culture fit and team player mentality
• Passion for aviation is advantageous but not essential

  
About the Role
We are looking for a hardworking, ambitious and detail-oriented Flight Operations Specialist to join our growing operations team. This is an excellent opportunity for someone looking to start or accelerate their career within the world of private aviation.
You will support the day-to-day operational management of private jet charter bookings once flights are confirmed, working closely with brokers, operators, FBOs and suppliers to ensure trips run smoothly.
This role would suit someone highly organised, proactive and eager to build a long-term career within private aviation.
Previous aviation experience is not required. We are open to ambitious graduates, school leavers with relevant experience, or candidates with 1 - 3 years'' experience in any professional environment who can demonstrate a strong work ethic, excellent attention to detail and a willingness to learn.
More important than experience is attitude. We are looking for someone who is coachable, hardworking, highly organised and excited by the opportunity to develop within a fast-growing business.
There is clear progression within the department for the right individual.
  
Key Responsibilities
Flight Operations Support

• Assist with creating and distributing flight briefs
• Monitor live flights and operational updates
• Track delays, positioning sectors and schedule changes
• Support brokers with operational trip management

  
Ancillary & Supplier Coordination

• Coordinate catering, chauffeurs and additional ancillary services
• Liaise with operators, FBOs, airports and ground handlers
• Ensure all operational requirements are correctly coordinated

  
CRM & Operational Accuracy

• Update operational notes and booking information within the CRM
• Maintain operational accuracy across active trips
• Assist with supplier invoices and booking financial updates

  
Day of Flight Monitoring

• Monitor active trips and live flight activity
• Assist with operational updates and flight tracking
• Support smooth day-of-flight coordination across the business

  
About You

• Calm under pressure
• Reliable and proactive
• Strong attention to detail
• Positive and professional communicator
• Comfortable working collaboratively with multiple teams
• Eager to learn and develop within the aviation industry

  
Screening Questions

1. Do you have previous experience in operations, travel, hospitality or client service?
2. Are you comfortable working in a fast-paced environment where attention to detail is critical?
3. Are you comfortable working 4 days per week in our Shoreditch office?
4. Do you have strong written and verbal communication skills?
5. Are you comfortable with the salary range of £30,000 - £35,000?
6. Do you have the right to work in the UK without visa sponsorship now or in the future?

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