Flexible Learning Experience Officer

The RoleAs a Flexible Learning Experience Officer, you will play a key role in supporting the delivery and continuous improvement of West London College''s Flexible and Distance Learning provision. Working closely with the Customer Service and Learning Experience Coordinator, you will help ensure learners receive a seamless, high-quality experience from initial enquiry through to completion.You will act as a main point of contact for learner enquiries, providing accurate information and resolving issues in a timely and professional manner. The role also involves monitoring the learner journey, maintaining accurate records, and collaborating with internal teams, stakeholders, and suppliers to support effective programme delivery. You will contribute to enrolment activities, support service improvements, and help ensure the College meets its strategic objectives for flexible learning.The ideal candidate will:The ideal candidate will be highly organised, proactive, and committed to delivering excellent customer service. You will have strong communication skills and the ability to manage a varied workload in a fast-paced environment.You will bring:A proactive approach to problem-solving and the ability to resolve issues effectivelyStrong interpersonal, verbal, and written communication skills, with a professional telephone mannerExcellent organisational skills, with the ability to prioritise tasks and manage multiple responsibilitiesHigh attention to detail and accuracy in ..... full job details .....