Fleet Administrator

Fleet AdministratorA leading automotive manufacturer has an immediate requirement for a Rental Administration Executive based in their Group Financial Services operation.The role acts as the contact for business customers and rental suppliers, ensuring timely resolution of all in-life and post-return rental queries. Duties and ResponsibilitiesProvide rental mobility support and guidance to all business customers, with the aim of maximising the customer experience, loyalty, and retention.Administer and monitor all in-life and post-return rental activities, ensuring accurate documentation and timely query resolution.Maximise rental income by identifying needs and promoting suitable solutions; manage monthly billingReconcile supplier invoices, produce monthly statements, and ensure payments are made within contractual terms.Identify and progress rental opportunities to meet targets and marginsManage inbound/outbound communications and build positive relationships with suppliers.Skills and ExperienceCustomer Service experience for at least 1-2 years; experience in automotive and/or regulated leasing is desirable.Operational and Customer Service experience, preferably within Fleet Management, Leasing and/or experience with Corporate Mobility.Multitasking skills and good organisational abilities.Use own initiative and be a creative and forward thinker.Ability to work to deadlines and handle pressure.Strong attention to detail; computer literate with good knowledge of MS ..... full job details .....