Flagship Assistant Manager (Fixed term - 37.5 hours)

Flagship Assistant Manager (Fixed term - 37.5 hours)

Join to apply for the Flagship Assistant Manager (Fixed term - 37.5 hours) role at Space NK.Overview

The Flagship Assistant Manager’s main responsibility is to support the Store Manager to maximise sales and profitability whilst developing and retaining a high performing team.Responsibilities

A customer first approachA visually inspiring and inviting store environmentA fully compliant store, adhering to all company processes and policiesDelivers a ‘customer first’ experience exceeding customer expectationsCoaches their team to ensure a ‘customer first’ experience is delivered consistentlyEnsures consistent product training and knowledge to provide unbiased customer adviceLeads the team to deliver a green mystery shop resultKPIs

Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversionOMNI focus by maximizing OandP opportunitiesExceeds the company acquisition target for N.dulgeAssists the Store Manager in managing payroll spend within budget through effective scheduling and people planningManages stock file accuracy – adheres to all stock handling policies to ensure stock accuracy and minimise stock lossCommunication

Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievementCommunicates clearly and concisely with all internal and external business partners to drive business opportunitiesCommerciality

Actively identifies innovative opportunities to maximise their businessConfidently analyses all available business reports to review weekly, monthly and yearly performanceEmpowered to make brave decisions to drive commercial excellence ensuring sales, promotions, new launches, VM and rate card executions are carried out to brand standardsDrive Treatment rooms/chairs bookings and maintain standardsStay ahead of current trends, brand specific, social media and have a sound knowledge of customer profile by keeping up to date with external influences like media and local communityTeam

Assists the Store Manager by supporting recruitment and retaining diverse teams that supports our ‘customer first’ experienceCreates an inclusive, welcoming and approachable environment for employees to thrive inConfidently delivers feedback and manages performance in line with Company processesSupport recruitment and retention of diverse teams that supports our ‘customer first’ experiencePartners with Store Manager to confidently deliver feedback and manages performance in line with Company processes and using the NHANCE platformIdentify key in house ambassadors/specialists to drive results in specific area’sEnsuring team members are efficient on all operational tasks utilising best practise and driving action lead approach vs problem driven oneSupport with development of the store team, succession planning and future growth of the businessLeadership

Leads, motivates and inspires the team – be a role model!Coaches and develops their team and individuals to achieve their full potentialTo undertake to any reasonable duties as expected by Store Manager and Regional ManagerLead change and innovation supporting new ideas and initiatives to evolve the retail experience for customers. Drive sales and provide a unique store experienceChallenge and inspire the team to elevate every aspect of the store experience through service, stock and VM to display a compelling atmosphere for our customersCoach and empower the store team to use their initiative and oversee all levels of customer service and operationsExhibit floor presence by leading by exampleConduct a thorough floor walk on a regular basis providing constructive feedback and setting goalsExcellent organizational skills, consciously plan, organize, and execute projects by priorityAssume total accountability for store HandS by overseeing and upholding company procedures, always to protect employees and customers against accidents and incidentsStore Operations

Ensures the store is maintained in line with Company maintenance and Health and Safety standards. Communicating all needs, in a timely manner, with the Regional Manager or Property ManagerUnderstands and adheres to all Company loss prevention practicesQualities

Ability to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate their teamAbility to understand and analyse commercial reports to drive business opportunitiesAbility to identify key performance behaviours and competencies within the teamAbility to build strong working relationships with support office departmentsStrong communication skillsStrong prioritising and organisational skillsLeads by exampleValues honesty and integrity in working relationshipsAbility to manage changeFlexibility to meet rapidly changing priorities and deadlinesAbility to delegate tasks and follow up effectively to ensure completionSpace NK are an equal opportunities employer.

Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK. If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.How We Will Use Your Information

We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email.Please note that our current system does not use an automated filtering system.All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months.This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period. If you would prefer us to not hold your information on file/ you wish to be ‘forgotten’ if you are not offered a position with Space NK, please email your ‘right to be forgotten’ to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email. We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this information.Seniority level

Mid-Senior levelEmployment type

Full-timeJob function

OtherIndustries

Personal Care Product ManufacturingReferrals increase your chances of interviewing at Space NK by 2xGet notified about new Assistant Manager jobs in London, England, United ..... full job details .....