Flagship Assistant Manager (Fixed Term - 37.5 Hours)

OverviewIf you love beauty, you''re in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

Role Overview: The Flagship Assistant Manager''s main responsibility is to support the Store Manager to maximise sales and profitability whilst developing and retaining a high performing team.

They must aim to deliver:

A customer first approach

A visually inspiring and inviting store environment

A fully compliant store, adhering to all company processes and policies

Assists the Store Manager to identify a focussed and commercial business plan to deliver bottom line profitability

Responsibilities

Customer First

Delivers a ''customer first'' experience exceeding customer expectations

Coaches their team to ensure a ''customer first'' experience is delivered consistently

Ensures consistent product training and knowledge to provide unbiased customer advice

Leads the team to deliver a green mystery shop result

KPI''s

Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion

OMNI focus by maximizing OandP opportunities

Exceeds the company acquisition target for N.dulge

Assists the Store Manager in managing payroll spend within budget through effective scheduling and people planning

Manages stock file accuracy - adheres to all stock handling policies to ensure stock accuracy and minimise stock loss

Communication

Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement

Communicates clearly and concisely with all internal and external business partners to drive business opportunities

Commerciality

Actively identifies innovative opportunities to maximise their business

Confidently analyses all available business reports to review weekly, monthly and yearly performance

Empowered to make brave decisions to drive commercial excellence ensuring sales, promotions, new launches, VM and rate card executions are carried out to brand standards

Drive Treatment rooms/chairs bookings and maintain standards

Stay ahead of current trends, brand specific, social media and have a sound knowledge of customer profile by keeping up to date with external influence''s I.e., media and local community

Team

Assists the Store Manager by supporting recruitment and retaining diverse teams that supports our ''customer first'' experience

Creates an inclusive, welcoming and approachable environment for employees to thrive in

Confidently delivers feedback and manages performance in line with Company processes

Support recruitment and retention of diverse teams that supports our ''customer first'' experience

Creates an inclusive, welcoming and approachable environment for employees to thrive in

Partners with Store Manager to confidently deliver feedback and manages performance in line with Company processes and using the NHANCE platform

Identify key in house ambassadors/specialists to drive results in specific area''s

Ensuring team members are efficient on all operational tasks utilised best practise and driving action lead approach vs problem driven one

Support with development of the store team, succession planning and future growth of the business

Leadership

Leads, motivates and inspires the team - be a role model!

Coaches and develops their team and individuals to achieve their full potential

To undertake to any reasonable duties as expected by Store Manager and Regional Manager

Lead change and innovation supporting new ideas and initiatives to evolve the retail experience for customers. Drive sales and provide a unique store experience

Challenge and inspire the team to elevate every aspect of the store experience through service, stock and VM to display a compelling atmosphere for our customers

Coach and empower the store team to use their initiative and oversee all levels of customer service and operations

Exhibit floor presence by leading by example

Conduct a thorough floor walk on a regular basis providing constructive feedback and setting goals

Excellent organizational skills, consciously plan, organize, and execute projects by priority

Assume total accountability for store HandS by overseeing and upholding company procedures, always to protect employees and customers against accidents and incidents

Store Operations

Ensures the store is maintained in line with Company maintenance and Health and Safety standards. Communicating all needs, in a timely manner, with the Regional Manager or Property Manager

Understands and adheres to all Company loss prevention practices

Qualifications

Ability to deliver a ''customer first'' experience, demonstrating the leadership to coach and motivate their team

Ability to understand and analyse commercial reports to drive business opportunities

Ability to identify key performance behaviours and competencies within the team

Ability to build strong working relationships with support office departments

Strong communication skills

Strong prioritising and organisational skills

Leads by example

Values honesty and integrity in working relationships

Ability to manage change

Flexibility to meet rapidly changing priorities and deadlines

Ability to delegate tasks and follow up effectively to ensure completion

Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK. If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.

How We Will Use Your InformationWe will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email.

Please note that our current system does not use an automated filtering system.

All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months.

This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period. If you would prefer us to not hold your information on file/ you wish to be ''forgotten'' if you are not offered a position with Space NK, please email your ''right to be forgotten'' to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email. We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this ..... full job details .....