Fixed Term - Deputy Team Leader

Customer Services Team LeaderLocation: ExeterContract: 6 -12 month maternity cover Full-time (37.5 hours/week)Salary - 30,000 DOEAbout the Customer Services Team Leader Role:My client is seeking a proactive and motivated Customer Services Team Leader to join their team on fixed term maternity cover contract, based at their Exeter site.Key Responsibilities of a Customer Services Team Leader:Provide hands-on support and coaching to the Customer Services teamAct as the escalation point for issue resolution and peak periodsOversee order management, complaints, and prescription processesEnsure daily targets are met and service levels maintainedCollaborate with Sales and Supply Chain teams to improve performanceDrive continuous improvement in customer experience and team efficiencySupport recruitment, training, and team developmentPrepare and manage reporting for internal stakeholdersAbout You:Proven experience in customer service, with leadership responsibilitiesExcellent communication, organisation, and problem-solving skillsConfident with systems (SAP/Excel desirable)A supportive, hands-on leader with a passion for service excellenceStrong attention to detail and the ability to work under pressureNext Steps:If you are interested in this Customer Services Team Leader role, please submit an up to date CV through this advert or call Dave at Kemp Recruitment on (phone number removed). ..... full job details .....