First Response Advisor

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to: Reward platform - discounts for over 800 retailers 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!) Development, training, and professional qualifications Davies Group are looking for a professional individual who can undertake initial customer contact, capture accurate data entry of new claim information and provide administrative support to the teams. What will your day look like: Effectively handle all customer interactions (client and direct customers) professionally, knowledgably and within TCF (Treating Customers Fairly) in mindAccurately input new claims that are received within service guidelinesCall customers to arrange inspection appointments and take a pro-active approach to arranging appointments, including management of own diary remindersManage company claim related email inboxes and handle inbound callsContribute positively to both great teamwork and a good overall culture Knowledge and Abilities: Strong written and verbal communication skills with good customer service skillsAbility to work in a fast-paced environment, with a focus on consistently achieving targetsStrong problem-solving skills IT proficiency and a good eye for detail Benefits Career and Purpose Davies ..... full job details .....