First Point of Contact Administrator

First Point of Contact Administrator Location: Shrewsbury Salary: 25,500 per annum Job Type: Full Time Training and Support: Full training provided We are currently recruiting for a First Point of Contact Administrator to join a busy property management team based in Shrewsbury. This is an excellent opportunity for someone with strong customer service, administration and communication skills who is looking to develop their career within the property sector. Full training and ongoing support will be provided. The Role As the first point of contact, you will play an important role in providing a professional and efficient service to clients, customers, contractors and leaseholders. You will be responsible for handling incoming calls and emails, dealing with routine enquiries and ensuring more complex queries are directed to the appropriate Property Manager or department. Key Responsibilities Answer incoming telephone calls and emails, providing a professional and helpful first point of contact. Handle routine client and customer enquiries and accurately triage more complex queries. Direct calls and correspondence to the appropriate Property Manager or internal department. Prepare and issue general correspondence to clients and leaseholders. Assist Property Managers and Department Heads with client, contractor and customer communications. Upload and maintain documentation across internal systems. Manage appointments and oversee the Shrewsbury office diary. Liaise with internal ..... full job details .....