First Line Tech Support

First Line Technical Support AdvisorWest Hull 13.45 per hour 4 on / 4 off Shift Pattern Average 40 Hours Per WeekAn exciting opportunity has arisen for a First Line Technical Support Advisor to join a growing and customer-focused telecommunications business based in West Hull.This role is ideal for someone with excellent communication skills, a passion for technology, and a desire to build a career within the telecoms and IT sector. You will be the first point of contact for customers requiring technical support, providing professional assistance and ensuring issues are resolved efficiently.Working on a 4 on, 4 off shift pattern, you''ll join a busy support team responsible for delivering outstanding service to both residential and business customers.The RoleAs a First Line Technical Support Advisor, you will be responsible for diagnosing and resolving a range of technical issues relating to broadband, telephony, networking and connectivity services.You will work closely with customers and internal teams to ensure faults are managed through to resolution whilst maintaining excellent customer service standards.Key ResponsibilitiesAct as the first point of contact for customer technical support enquiries via phone, email and ticketing systems.Diagnose and troubleshoot broadband, Wi-Fi, telephony and network connectivity issues.Log, update and manage support tickets accurately.Perform initial fault diagnostics and remote troubleshooting.Escalate complex technical issues to ..... full job details .....