First Line Support Technician (Level 1 IT Support)

Job Advert: First Line Support Technician (Level 1 IT Support)Job Title: First Line Support Technician / Helpdesk Technician (Level 1)Location: Office-based in HookSalary: Competitive - £26,000 - £30,000 per annum (depending on experience) + benefitsJob Type: Permanent, Full-time (Possible shift patterns in some environments)Company Overview Company Name is a dynamic organisation delivering reliable IT services to our internal teams and clients. We use HaloITSM as our primary helpdesk and ITSM platform - an intuitive, ITIL-aligned tool that empowers fast incident management, SLA tracking, and efficient service delivery. We''re looking for a motivated First Line Support Technician to join our team and be the first point of contact for all IT support queries.Role Purpose As our First Line Support Technician, you''ll provide essential frontline IT support, ensuring quick resolutions for everyday issues while maintaining high customer satisfaction. Using HaloITSM, you''ll log, track, and manage tickets efficiently, escalate when needed, and contribute to a smooth-running service desk.Key ResponsibilitiesTicket Management: Record, track, categorise, prioritise, and document all technical issues and service requests in HaloITSM, ensuring accurate updates and resolution within defined SLAs.Technical Troubleshooting: Deliver first-line assistance for common user problems, including password resets, account unlocks, printer connectivity issues, software installations/uninstallations, ..... full job details .....