https://jobs.co.uk/job/first-line-support-agent-manpower-uk--2249594b-c9a4-4d4f-b829-506df5502f59 RSS feed for First Line Support Agent at Manpower UK. en-gb Thu, 01 Oct 2026 23:30:22 GMT https://jobs.co.uk/job/first-line-support-agent-manpower-uk--2249594b-c9a4-4d4f-b829-506df5502f59 https://jobs.co.uk/job/first-line-support-agent-manpower-uk--2249594b-c9a4-4d4f-b829-506df5502f59 Thu, 01 Oct 2026 11:53:54 GMT Location: Coleshill | Salary: 14.80-14.80 Hourly | Type: Permanent | First Line Support Agent Location: Birmingham - B37 7YQ (100% onsite) Pay: 14.80 per hour Clearance: BPSS and SC required Working Pattern: 12 hour shift rotation 07:00-19:00 Monday to Sunday, including bank holidays. Working an average of 37.5 hours per week based on the following rotation: 4 off - 5 on - 5 off - 4 on - 5 off - 5 on Our client, a reputable organisation, is hiring for driven and enthusiastic First Line Support Agents to join their Service Desk team on exciting Atos campaigns. This entry-level role offers a fantastic opportunity to kickstart a career in IT support, delivering exceptional customer service while supporting end-user IT needs. What you''ll be doing: Handling a high volume of calls from end users, providing clear and professional support Assessing issues to identify problems and determine the best course of action (troubleshooting or escalation to 2nd Line Support) Providing advice and guidance, including when issues fall outside of IT support scope Creating and managing support tickets to record resolutions and required follow-up actions Managing ticket queues and ensuring timely updates and resolutions Delivering a high level of customer support to us... Permanent