https://jobs.co.uk/job/first-line-support-adecco--52a11937-e169-4ae8-bbf1-8c96697c885e RSS feed for First Line Support at Adecco. en-gb Thu, 23 Jul 2026 18:13:54 GMT https://jobs.co.uk/job/first-line-support-adecco--52a11937-e169-4ae8-bbf1-8c96697c885e https://jobs.co.uk/job/first-line-support-adecco--52a11937-e169-4ae8-bbf1-8c96697c885e Wed, 22 Jul 2026 23:00:00 GMT Location: Wolverhampton | Salary: £13.45/hour | Type: Contract | Exciting NEW Role Available! First Line Customer Support Based in Wolverhampton -13.45 per hour Full Time Rota Basis - Working hours between 5:00am and 11:00pm Temporary to permanent Our client is currently recruiting for a First Line Customer Support Advisor to join their growing company based in Wolverhampton. This is a fantastic opportunity to join an incredibly successful business that offers progression opportunities AND flexibility with hybrid working. If you have customer service experience, this role could be for you! Role Summary Acting as the first point of contact to both internal and external customers. Managing incoming telephone calls/queries to client SLA standards. Managing outgoing telephone calls/queries. Managing customer e-mails to company quality standards. Logging incoming calls and emails into incident ticketing tool. Provide initial assessment of all incidents/requests, attempt to resolve, and/or refer to other support areas. Maintain high level of first-time fix rate to achieve Service Desk targets. Maintain detailed and accurate records of actions taken to support the incidents resolution. Maintain clear communication in... Contract