https://jobs.co.uk/job/first-line-support-adecco--4c500b7b-2211-4925-9f07-edc9916140d5 RSS feed for First Line Support at Adecco. en-gb Thu, 23 Jul 2026 17:17:33 GMT https://jobs.co.uk/job/first-line-support-adecco--4c500b7b-2211-4925-9f07-edc9916140d5 https://jobs.co.uk/job/first-line-support-adecco--4c500b7b-2211-4925-9f07-edc9916140d5 Thu, 23 Jul 2026 11:52:57 GMT Location: City | Salary: 13.45-13.45 Hourly | Type: Contract | Exciting NEW Role Available!First Line Customer SupportBased in Wolverhampton 13.45 per hourFull Time Rota Basis - Working hours between 5:00am and 11:00pmTemporary to permanent Our client is currently recruiting for a First Line Customer Support Advisor to join their growing company based in Wolverhampton. This is a fantastic opportunity to join an incredibly successful business that offers progression opportunities AND flexibility with hybrid working. If you have customer service experience, this role could be for you! Role SummaryActing as the first point of contact to both internal and external customers.Managing incoming telephone calls/queries to client SLA standards.Managing outgoing telephone calls/queries.Managing customer e-mails to company quality standards.Logging incoming calls and emails into incident ticketing tool.Provide initial assessment of all incidents/requests, attempt to resolve, and/or refer to other support areas.Maintain high level of first-time fix rate to achieve Service Desk targets.Maintain detailed and accurate records of actions taken to support the incidents resolution.Maintain clear communication in line with company guidelines.Identify major incid... Contract