First Line Support

Exciting NEW Role Available!First Line Customer SupportBased in Wolverhampton 12.60 per hourFull Time Rota Basis - Working hours between 5:00am and 11:00pmTemporary to permanent Our client is currently recruiting for a First Line Customer Support Advisor to join their growing company based in Wolverhampton. This is a fantastic opportunity to join an incredibly successful business that offers progression opportunities AND flexibility with hybrid working. If you have customer service experience, this role could be for you! Role SummaryActing as the first point of contact to both internal and external customers.Managing incoming telephone calls/queries to client SLA standards.Managing outgoing telephone calls/queries.Managing customer e-mails to company quality standards.Logging incoming calls and emails into incident ticketing tool.Provide initial assessment of all incidents/requests, attempt to resolve, and/or refer to other support areas.Maintain high level of first-time fix rate to achieve Service Desk targets.Maintain detailed and accurate records of actions taken to support the incidents resolution.Maintain clear communication in line with company guidelines.Identify major incidents and escalate where required.Monitor all outstanding tickets and proactively manage personal workload. What we need from you!Experience in a similar role is ideal bringing transferable Customer Service skills.Basic computer skills are required - confident use of MS Word, Excel, and Outlook to a ..... full job details .....