First Line Service Desk Analyst – Networking, Cloud + Data Centre

First Line Service Desk Analyst – Networking, Cloud + Data CentreOpportunity to work at a multi-million-pound Solution Provider working on their First Line Support Desk. A massive opportunity to progress and build a career within the Cloud and Networking space. Your duties will be to process tickets and assist with client continuous improvement plans, while co-ordinating with the 2nd line team for optimal service.

What you’ll be doing

Logging and resolving 1st line support tickets

Troubleshooting faults—from basic issues to network-related problems (e.g., mapping network drives)

Working with ConnectWise (or experience with similar tools)

Utilising soft skills to manage customer escalations effectively and efficiently

Proactively communicating with customers to ensure updates are clear and consistent

Suggesting ideas to streamline the desk and improve SLAs

What you’ll need

Experience in a 1st line troubleshooting role (preferred)

Previous use of ConnectWise (ideal) or ServiceNow

Hunger to learn, improve and grow

Required: Either educational or practical background

Based within commuting distance to Maidenhead

We’re looking for a first line service desk analyst that wants to progress and build their career in the cloud and Networking space for an impressive, caring IT Managed Service Provider.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT ..... full job details .....