First Line Service Desk Analyst - M365, Networking - Berkshire (fulltime office)

First Line Service Desk Analyst - M365, Networking - Berkshire (fulltime office) Opportunity to work at a Top Leading Solution Provider working on their First Line Support Desk. Massive opportunity to progress and build a career within IT Solutions space. Your duties will be to process tickets and assist with client continuous improvement plans. Key skills and responsibilities Proven experience in a 1st line troubleshooting role Microsoft365/Azure/Windows 11 Infrastructure and Networking Troubleshooting 1st Line issues through to resolution, or, following the required escalation path Perform advanced troubleshooting across networks, Servers, virtualisation platforms, Working closely with 3rd parties to book in hardware replacements and repairs whilst updating tickets with each step of the customer journey giving them full visibility Utilise soft skills to manage customer escalations effectively and efficiently Proactively communicating with customers to ensure updates are clear and consistent First Line Service Desk Analyst - M365, Networking - Berkshire (fulltime ..... full job details .....