First Line Network Support Engineer

A First Line Network Support Engineer is responsible for providing initial technical support and troubleshooting for network-related issues. They act as the first point of contact for customers or internal teams experiencing network problems, diagnosing and resolving issues where possible, or escalating more complex problems to higher-level engineers. Position Title: First Line Network Support Engineer Key Responsibilities: Provide first-line technical support for network-related issues via phone, email, or chat. Troubleshoot and diagnose common network problems (e.g., connectivity issues, slow performance, device configuration). Assist with basic configurations and maintenance of network hardware and software (routers, switches, firewalls, etc.). Ensure all incidents and requests are logged accurately in the support ticketing system. Perform basic checks on network devices, connectivity, and performance using diagnostic tools. Escalate unresolved or complex issues to second-line support or specialized engineers. Provide timely updates and resolutions to customers or internal users. Follow up on open incidents and requests to ensure customer satisfaction and resolution. Maintain accurate documentation of processes, procedures, and resolutions for future reference. Collaborate with other teams, including system administrators, to ensure network issues are resolved efficiently. Monitor and report on common network issues to help improve service quality. Skills and ..... full job details .....