https://jobs.co.uk/job/first-line-it-service-desk-analyst-key-recruitment-ltd--0d4fcbeb-2f43-4eb3-a585-81baf81ede5d RSS feed for First Line IT Service Desk Analyst at Key Recruitment Ltd. en-gb Fri, 24 Jul 2026 14:49:42 GMT https://jobs.co.uk/job/first-line-it-service-desk-analyst-key-recruitment-ltd--0d4fcbeb-2f43-4eb3-a585-81baf81ede5d https://jobs.co.uk/job/first-line-it-service-desk-analyst-key-recruitment-ltd--0d4fcbeb-2f43-4eb3-a585-81baf81ede5d Fri, 24 Jul 2026 11:51:52 GMT Location: Waterlooville | Salary: 28000.00-28000.00 Annual | Type: Contract | First Line IT Service Desk AnalystWaterloovillePermanent Full Time Hybrid£28,000Role OverviewProvide first-line technical support to users by resolving IT incidents and service requests, delivering excellent customer service, and ensuring issues are managed efficiently from initial contact through to resolution or escalation.Key ResponsibilitiesAct as the first point of contact for IT support, providing professional and customer-focused assistance.Log, prioritise, troubleshoot and resolve first-line incidents and service requests.Maintain accurate records within the IT service management system and keep users informed throughout the support process.Escalate complex issues to senior technical teams with clear and complete handover information.Support user account administration, including joiners, movers and leavers.Work within agreed service levels, following established procedures and security policies.Contribute to service improvements, documentation and knowledge sharing within the team.Maintain awareness of information security requirements and protect organisational and customer data.Skills and ExperienceEssentialPrevious experience in a First Line Service Desk, Helpdesk or MS... Contract