https://jobs.co.uk/job/first-line-it-service-desk-analyst-key-recruitment-limited--1d167101-3d38-4983-83f9-caef1efd1dd4 RSS feed for First Line IT Service Desk Analyst at Key Recruitment Limited. en-gb Thu, 16 Jul 2026 22:31:38 GMT https://jobs.co.uk/job/first-line-it-service-desk-analyst-key-recruitment-limited--1d167101-3d38-4983-83f9-caef1efd1dd4 https://jobs.co.uk/job/first-line-it-service-desk-analyst-key-recruitment-limited--1d167101-3d38-4983-83f9-caef1efd1dd4 Wed, 15 Jul 2026 23:00:00 GMT Location: Waterlooville | Salary: £28000/annum | Type: Permanent | First Line IT Service Desk Analyst Waterlooville Permanent | Full Time | Hybrid -28,000 Role Overview Provide first-line technical support to users by resolving IT incidents and service requests, delivering excellent customer service, and ensuring issues are managed efficiently from initial contact through to resolution or escalation. Key Responsibilities Act as the first point of contact for IT support, providing professional and customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout the support process. Escalate complex issues to senior technical teams with clear and complete handover information. Support user account administration, including joiners, movers and leavers. Work within agreed service levels, following established procedures and security policies. Contribute to service improvements, documentation and knowledge sharing within the team. Maintain awareness of information security requirements and protect organisational and customer data. Skills & Experience Essential Previous... Permanent